What It Is For
An automated front desk answers texts, calls and chat for a business. It does not fail by throwing an error. It fails by saying something sure and wrong to a real customer, when nobody is watching.
This skill helps an AI agent build one that does not embarrass the business it speaks for.
Who Should Use It
Anyone wiring up a bot that talks to customers. Load it when you build:
- a missed call text back
- an SMS intake agent
- a web chat that qualifies leads
- an after hours reply
- any bot in a thread a person can also join
Load it too when a bot said something wrong to a real customer, or when an alert never fired for the thing it was built to watch.
How Clickflame Built It
Clickflame wrote this skill from running an automated front desk in production for a business that stopped answering its phone. That made the bot the front door, so every mistake cost more.
A few examples from its text. An after hours reply went out 32 times in one day. 23 of the 49 people who got it were already customers with a vehicle on file. In one week, 39 threads were marked as owned by a person nobody had assigned, so the alarm could not fire on them. One owner's texts averaged 10 words. The bot averaged 24.
What It Checks
- Look up the caller before you pick the words, and fall back to plain copy if the lookup fails
- Copy stored in more than one place, which quietly reverts
- A day and night mode worked out every 15 minutes, not set by a schedule
- Knowing whether a person is already replying in the thread
- Saving both sides of the chat before the bot decides to stay quiet
- Handing off with a grace period, not silence
- Alarms on what the customer sees, not on whether a job ran
- Never letting the bot quote a price nobody approved
- Checking the bot's voice against a real person
It ends with tests you can run in a few minutes, like texting the bot as a known customer and then as a stranger, and reading both replies.
How to Install It
Run this in your terminal. It adds this skill for your AI coding agent:
npx skills add halltony85-source/clickflame-agent-skills@ai-front-desk -g -yOr add all four Clickflame skills at once:
npx skills add halltony85-source/clickflame-agent-skills -g -yThen start a new session. The agent loads the skill when a task matches it. New to skills? Start with what an agent skill is.
See It on GitHub
The full skill is free to read before you install it. Read AI Front Desk on GitHub. It is part of Clickflame's agent skills repo, under the MIT license.